Simpler Smarter Communications

Frequently Asked Questions

How Lypp Works

• How does Lypp work?
• Lypp combines a lightweight web interface with robust, carrier grade telecommunications infrastructure to provide reliable conference calling and group calling services AND deliver features and convenience not available from traditional providers.
  
  Lypp works with your existing phone line(s) (you can dial in from any number worldwide and receive calls from Lypp on any North American number).
• How is Lypp different from traditional services?
• Using Lypp you can hold conference calls in the traditional fashion (using a toll-free number and PIN we provide to you). BUT, you can also create instant or scheduled dial-out calls (Lypp will automatically CALL YOU and your attendees) from your browser, and create calls from Outlook and your Instant Messaging application (AIM, Google Talk, iChat, ICQ, Jabber, MSN or Yahoo!) or mobile device.
• Does Lypp support International calling?
• Yes, but currently participants outside of the US and Canada must dial in to the service (i.e. we don't support automated dial-out to International numbers, yet!
• Do I need to install any software to make Lypp work?
• No, as long as you have a phone, you can use Lypp. To access the call management features via the web you can use and recent web browser and there are no downloads or plug-ins required to use any aspect of Lypp's service.
• What is the audio quality and reliability like?
• Lypp is architected to deliver business-class calling and reliability. We know you can't afford to miss any part of your important conference calls, and we've built our infrastructure to ensure everything just works the way it's supposed to, 24/7. Calls never travel over the public Internet and work with your existing phone number.
• How do I manage my call while it's in progress?
• Once you're logged in to our website you'll have access to the Lypp Moderator Console.
  
  The Moderator Console shows you who's joined your call, who's declined and who's pending. It also allows includes features such as mute participants, adjust the volume for individual lines, disconnect and redial participants, enable or disable recording, and add new participants to your call. More detailed information will be supplied in our Help section once you have created an account.
• How many participants can I have on a Lypp Conference?
• Lypp supports up to 450 participants on any call.
• Does Lypp let me use my existing address book to organize Lypp Conferences?
• Yes, it's very easy import your contacts from just about any contact manager or address book. You can import contacts into Lypp in vCard or csv format. If all else fails you can try our support department, if you ask nicely they will be happy to assist.
• What are the touch-tone commands the moderator and callers can use during a Conference?

• Touch Tone Phone Commands for Moderator/Host:
  1#:	Moves the moderator and all attendees with their hands raised to the private conference room. When in a private conference, returns the moderator and ALL attendees in the private conference back to the main conference.
  2#:	Moves the moderator ONLY to the private conference room when in the main conference.
  3#:	mute/unmute your line
  4#:	Locks the conference so no dial in attendees can enter the conference.
  6#:	Turns recording of the main conference on and off.
  8#:	Plays back all attendee names that are currently present in the conference to the moderator.
  9#:	Plays back all the attendee names that currently have their hands raised.
  33#:	Turns lecture mode on and off in the main conference.

  Commands for Moderator/Host and Attendee:
  3#:	mute/unmute your line
  7#:	Get the count of attendees that are currently in the conference

  Commands for Attendee:
  9#:	hand_up/hand_down

If you can't find the answer to your question here, please email us at support@Lypp.com.